Join us in our mission to empower individuals and transform lives as a Case Specialist within the immigration sector. In this essential role, you will guide clients through the complexities of the Australian migration process, focusing on skilled migration pathways. Your expertise will ensure a smooth and efficient visa process for skilled professionals seeking to live and work in Australia, while providing valuable insights and support to applicants. As a key member of our dynamic team, you will have the opportunity to make a meaningful impact on individuals’ careers and lives, with strong career growth potential and the chance to contribute to a transformative journey for skilled migrants. 

Key Responsibilities:

A. Case Preparation & Administrative Support 

• Assist with the preparation of visa application stages and supporting documentation in line with provided instructions.
• Upload, organise, and maintain case documents in Migration Manager.  
• Support case progression from initiation through lodgement under supervision. 
• Assist with lodgement preparation to ensure completeness and accuracy of documentation. 
• Support responses to Department of Home Affairs (DHA) requests for information (RFIs) as directed. 

B. Client Communication & Support 

• Communicate with clients via email, phone, MS Teams, or Zoom to request documents and provide routine updates. 
• Proactively follow up with clients to obtain required information within set timelines. 
• Assist in preparing materials for client meetings and case progress updates. 
• Deliver professional, courteous, and responsive client service at all times. 

C. Documentation, Compliance & Research 

• Maintain accurate and up-to-date client records in Migration Manager. 
• Check client documentation for completeness and consistency prior to review by senior team members. 
• Follow internal checklists, templates, and standard operating procedures. 
• Assist with basic research on immigration legislation, policies, and procedural updates. 
• Escalate complex or unclear matters to the Associate Case Manager or Registered Migration Agent. 

D. Team Collaboration & Workflow Support 

• Work closely with Associate Case Managers, Case Managers, and support teams to ensure smooth case handovers. 
• Add new prospect matters to Migration Manager as instructed. 
• Support scheduling workflows and internal task coordination.
• Assist with referral processes for associated services, including health insurance and partner services. 
• Support internal initiatives such as marketing campaigns, webinars, and events when required. 

E. Operational Efficiency & Reporting 

• Monitor and respond to incoming emails and case-related communications promptly. 
• Update case statuses and task completion notes accurately in Migration Manager. 
• Assist in tracking case milestones and meeting team lodgement targets. 
• Support continuous improvement initiatives and process enhancements. 
• Demonstrate attention to detail, accountability, and commitment to positive visa outcomes. 

Is this You? :

• Minimum of 4 years of experience in General Skilled Migration (GSM) for Australia .
• You share our core values and are natural at making a human connection filled with love, care and respect for each teammate and each of our clients and serve from the heart . 
• You are self-disciplined, highly motivated, and have a natural ability to manage tasks and responsibilities independently.  
• You have genuine interest in a long-term career with our growing Australian migration firm.
• You have excellent communication skills, both written and verbal, and can articulate complex ideas clearly·
• You love systems and processes and understand the crucial role they play in the day-to-day running and ability to scale the firm.
• You thrive on systems and processes and understand their vital role in the day-to-day operations and scalability of the firm.
• You possess strong research skills, particularly in Legendcom, to navigate new and complex immigration matters.
• You work well in a busy, collaborative, and social team environment, bringing positive energy and a willingness to contribute.
• You are comfortable and proficient in using software such as Migration Manager to manage cases effectively.