Effective 23 July 2026, VFS Global has launched six new Indian Consular Application Centers (ICACs) across Australia, located in Adelaide, Brisbane, Canberra, Melbourne, Perth, and Sydney. The relaunch brings an end to weeks of disruption for Indian nationals and members of the Indian-Australian community after services were suspended earlier this year following a dispute over the outsourcing contract. 

The new centres are designed to enhance accessibility, efficiency, and the overall customer experience for applicants availing consular services in Australia. Key improvements include an increased number of service counters, higher staffing capacity, and greater appointment availability, all aimed at reducing waiting times and improving service delivery. Applicants will also benefit from extended application submission and collection hours. 

New Centre Locations

• Adelaide: Suite 8.01, Level 8, 111 Gawler Place, Adelaide SA 5000 
• Brisbane: Suite 0201, Level 2, 127 Creek Street, Brisbane City QLD 4000 
• Canberra: Part Level 6, 40 Marcus Clarke Street, Canberra ACT 2601 
• Melbourne: Ground Floor, 324 St Kilda Road, Melbourne VIC 3004 
• Perth: Ground Floor, 23 Barrack Street, Perth WA 6000 
• Sydney: Level 9, 22–24 Market Street, Sydney NSW 2000

Enhanced Customer Support

A range of optional application facilitation services are available at the centres, including document return, SMS updates, photocopying, photograph services, and assistance with form filling, as applicable. Customer support has also been strengthened through a toll-free multilingual contact centre, along with 24×7 access via Interactive Voice Response (IVR) systems and AI-enabled digital support channels

Important Information for Applicants 

All applicants are required to book appointments online in advance before visiting the centres through the official website. With the transition to the new locations and systems, applicants are advised to review the updated website for revised procedures, including application checklists, designated GPO box details for postal applications, accepted payment methods, and applicable service fees, as these have been updated. 

Applications will be accepted only if submitted with complete and accurate details and sent to the designated address. The old centres ceased public operations with effect from 30 June 2026, and all services are now being provided exclusively through the new ICACs. 

Where to Get More Information 

Applicants are encouraged to visit the official VFS Global website for the most accurate and up-to-date information, including appointment booking, checklists, and fee details.

Source:

Trav Talk India

High Commission of India, Canberra (official press release, 22 July 2026); The Australia Today; Indian Link.